Marcel Laubscher

About Me

Results-driven Telecom Sales Representative with a proven track record in sales and customer satisfaction.

Skilled at managing multiple accounts with precision and professionalism.

Thrives independently and within telecom sales teams.

Vodacom Business Account Manager Jan 2018 - Nov 2024

Cellucity
- Managed 100+ business accounts, delivering monthly support.
- Secured new clients through onsite meetings and cold calling.
- Sold ICT services (cloud, VoIP, internet, Fixed/Mobile) to SMEs and Enterprises.
- Achieved sales quotas and supported Data & Voice retention.
- Boosted revenue with cross-selling and tailored proposals.
- Maintained CRM records, reported performance, and resolved disputes.
Store Team Lead Aug 2011 - Dec 2017

Cellucity
- Led sales team across stores, meeting targets and managing operations.
- Provided top-tier service, resolved escalations, and upsold mobile devices/plans.
- Trained staff to enhance sales and product expertise.
- Oversaw inventory, cash, compliance, and staffing at V&A Waterfront (2011-2014) and Canal Walk (2014-2017).
Sales Consultant Apr 2008 - Jul 2011

Vodacom Shop V&A Waterfront
- Assisted customers with device selection and contracts, upselling services to increase sales.
- Supported post-sale needs, managed inventory, and handled transactions accurately.
- Worked with team to share updates and improve performance.
Sales Assistant Jan 2006 - Mar 2008

Cape Union Mart
- Sold hiking/outdoor apparel via product recommendations.
- Managed transactions, displays, and customer service.

Won Vodacom Western Cape Incentive for "Business LTE" sales (Nov 2022).

Two-time runner-up in National Samsung Incentive with prize (2016).

Ranked 4th nationally at Cellucity (Dec 2012).

Earned Dale Carnegie Certificate (Jul 2011).

Home automation, IoT, drone flying, computer tech.

Home improvement projects (DIY).

Sports and eSports enthusiast.

Available upon request.