Marcel Laubscher
Business Account Manager (B2B)
About Me
Results-driven Telecom Sales Representative with a proven track record in sales and customer satisfaction.
Skilled at managing multiple accounts with precision and professionalism.
Thrives independently and within telecom sales teams.
Work Experience
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Vodacom Business Account Manager Jan 2018 - Nov 2024Cellucity
- Managed 100+ business accounts, delivering monthly support.
- Secured new clients through onsite meetings and cold calling.
- Sold ICT services (cloud, VoIP, internet, Fixed/Mobile) to SMEs and Enterprises.
- Achieved sales quotas and supported Data & Voice retention.
- Boosted revenue with cross-selling and tailored proposals.
- Maintained CRM records, reported performance, and resolved disputes.
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Store Team Lead Aug 2011 - Dec 2017Cellucity
- Led sales team across stores, meeting targets and managing operations.
- Provided top-tier service, resolved escalations, and upsold mobile devices/plans.
- Trained staff to enhance sales and product expertise.
- Oversaw inventory, cash, compliance, and staffing at V&A Waterfront (2011-2014) and Canal Walk (2014-2017).
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Sales Assistant Apr 2008 - Jul 2011Cellucity Vodacom Shop V&A Waterfront
- Assisted customers with device selection and contracts, upselling services to increase sales.
- Supported post-sale needs, managed inventory, and handled transactions accurately.
- Worked with team to share updates and improve performance.
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Sales Assistant Jan 2006 - Mar 2008Cape Union Mart
- Sold hiking/outdoor apparel via product recommendations.
- Managed transactions, displays, and customer service.
Awards
- Won Vodacom Western Cape Incentive for "Business LTE" sales (Nov 2022).
- Two-time runner-up in National Samsung Incentive with prize (2016).
- Ranked 4th nationally at Cellucity (Dec 2012).
- Earned Dale Carnegie Certificate (Jul 2011).
Hobbies and Interests
Home automation, IoT, drone flying, computer tech.
Home improvement projects (DIY).
Sports and eSports enthusiast.
References
Available upon request.