Marcel Laubscher
B2B Sales Executive (Account Manager)
About Me
Results-driven Telecom Sales Representative with a proven track record in sales and customer satisfaction.
Skilled at managing multiple accounts with precision and professionalism.
Thrives independently and within telecom sales teams.
Work Experience
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Vodacom Business Account Manager Jan 2018 - Nov 2024Cellucity (Remote)
- Managed 100+ Vodacom Business accounts with monthly support.
- Sold ICT services (cloud, VoIP, internet, Fixed/Mobile) to SMEs and Enterprises.
- Drove sales via telemarketing and cold calling, consistently meeting quotas.
- Developed cross-selling strategies and prepared tailored proposals.
- Maintained CRM records and resolved disputes.
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Store Team Lead Aug 2011 - Dec 2017Cellucity Stores
- Led sales team across stores, ensuring targets and operations were met.
- Promoted mobile devices/plans via upselling, resolving escalations.
- Trained staff and managed inventory, cash, and compliance.
- Roles at V&A Waterfront (2011-2013), Vodacom Shop V&A (2013-2014), Canal Walk (2014-2017).
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Sales Assistant Apr 2008 - Jul 2011Cellucity Vodacom Shop V&A Waterfront
- Assisted customers with device selection and contract setup.
- Drove sales through upselling and maintained inventory.
- Provided post-sale support and processed transactions.
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Sales Assistant Jan 2006 - Mar 2008Cape Union Mart
- Sold hiking/outdoor apparel via product recommendations.
- Managed transactions, displays, and customer service.
Awards
Won Vodacom Western Cape Incentive for "Business LTE" sales (Nov 2022).
Ranked 4th National Sales at Cellucity Stores (Dec 2012).
Earned Dale Carnegie Certificate (Jul 2011).
Hobbies and Interests
Home automation, IoT, drone flying, and computer tech.
DIY Home improvement projects
Enthusiast of sports and eSports.
References
Available upon request.