Marcel Laubscher

Business Account Manager (B2B)

About Me

Results-driven Telecom Sales Representative with a proven track record in sales and customer satisfaction.

Skilled at managing multiple accounts with precision and professionalism.

Thrives independently and within telecom sales teams.

Work Experience

  • Vodacom Business Account Manager Jan 2018 - Nov 2024
    Cellucity
    • Managed 100+ business accounts, delivering monthly support.
    • Secured new clients through onsite meetings and cold calling.
    • Sold ICT services (cloud, VoIP, internet, Fixed/Mobile) to SMEs and Enterprises.
    • Achieved sales quotas and supported Data & Voice retention.
    • Boosted revenue with cross-selling and tailored proposals.
    • Maintained CRM records, reported performance, and resolved disputes.
  • Store Team Lead Aug 2011 - Dec 2017
    Cellucity
    • Led sales team across stores, meeting targets and managing operations.
    • Provided top-tier service, resolved escalations, and upsold mobile devices/plans.
    • Trained staff to enhance sales and product expertise.
    • Oversaw inventory, cash, compliance, and staffing at V&A Waterfront (2011-2014) and Canal Walk (2014-2017).
  • Sales Assistant Apr 2008 - Jul 2011
    Cellucity Vodacom Shop V&A Waterfront
    • Assisted customers with device selection and contracts, upselling services to increase sales.
    • Supported post-sale needs, managed inventory, and handled transactions accurately.
    • Worked with team to share updates and improve performance.
  • Sales Assistant Jan 2006 - Mar 2008
    Cape Union Mart
    • Sold hiking/outdoor apparel via product recommendations.
    • Managed transactions, displays, and customer service.

Awards

  • Won Vodacom Western Cape Incentive for "Business LTE" sales (Nov 2022).
  • Two-time runner-up in National Samsung Incentive with prize (2016).
  • Ranked 4th nationally at Cellucity (Dec 2012).
  • Earned Dale Carnegie Certificate (Jul 2011).

Hobbies and Interests

Home automation, IoT, drone flying, computer tech.

Home improvement projects (DIY).

Sports and eSports enthusiast.

References

Available upon request.